Signature - Mayfair Hanover Square

The ultimate tag-team duo – Luis and Iman! The most welcoming reception team I’ve ever come across. Always ready to go above and beyond, they greet you with a genuine smile every time. They have an incredible talent for reading a guest’s energy and matching it perfectly, ensuring each interaction feels personal and upbeat. Consistently delivering top-tier service for ORSA.

ABSOLUTELY AVOID THIS PLACE. If there was only zero stars… A couple of weeks ago, water from the men’s toilet on our floor was literally flowing down the stairs and also through elevator shaft. The smell was disgusting, and there was visible sewage which we have to step into to be able to exit. And no - this wasn’t the first time something like this has happened. We had no choice but to walk through that filthy water just to get out of the office. When I went to reception to ask for the bare minimum - reimbursement for cleaning my shoes - the regional manager, Farah, couldn’t have been more dismissive. Instead of helping, she snapped that they “aren’t liable for damages,” talked down to me like I was her child, and then turned away mid-conversation as if I wasn’t worth her time and said ‘you clearly don’t understand’ then turned her head towards display. This one clearly loves drama, seeing what other residents have to say. Maybe some management or how to deal with people classes... I just wanted to find some base ground as the damage was made from their fault, but they clearly don’t care. I had to spend £30 from my money to clean my shoes. If this is how management treats people, it tells you everything you need to know. Avoid this place at all costs!